We are committed to our customers. We stand by our 100% satisfaction guarantee and will do whatever we can to provide the best customer experience possible. We maintain a high level of service in our store and we are committed to provide the same quality to our online customers.
Most orders received before 2:00PM PST will ship the same day, provided the product ordered is available. Most orders received after 2:00PM PST will ship the next business day. Orders are not shipped on Sunday, except upon special request.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sport Pulse or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability especially during the holidays season.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sport Pulse reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM PST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is unavailable which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are unavailable and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Sport Pulse shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sport Pulse shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Sport Pulse shall immediately issue a credit to your credit card account in the amount of the incorrect price
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sport Pulse signs them or not. Sport Pulse reserves the right to make changes to this site and these Conditions at any time.
Purchases can be canceled (for any valid reason) on behalf of the buyer’s request only if the buyer has not received notice from us that the item(s) has been shipped. If you need a cancellation after the item has been shipped, please contact us by e-mail (email@example.com) or phone (818-626-9014), and we will see what we can do.
If you receive a damaged item or your order is incorrect, please contact us immediately by e-mail (firstname.lastname@example.org). Based on your request, we can either resend you the correct item right away and refund the return shipping costs (if any) to you, or we can issue you a full refund including any shipping costs (if any).
If, for any reason, you are unsatisfied with your purchase, you can return the item(s) to us within 30 days of your purchase date, no questions asked. The returned item(s) does not need to be received by us within 30 days, only a proof of sent date from the carrier is required to be within 30 days of the purchase date to qualify.
After the item has been returned, the buyer can either exchange the item(s) for another item(s) of equal or lesser value, or receive a full refund including any shipping costs that may have occurred.
**The item, however, cannot be used or washed and must still be in new condition.
Due to processing times, please allow up to 2 weeks from the refund date for the money to be credited back into your account.